Job Description :
Title: Service Delivery Manager
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities
  • Process definition and ownership.
  • Primarily the below listed processes.
  • Deskside Support & Service Desk experience are mandatory.
  • (Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
  • Should have in-depth knowledge of ITIL framework.
  • Manage a team of 50-70 people (North America & Mexico)
  • Identifies and creates solutions to solve issues and risks escalates to manager where required.
  • Ensure seamless delivery of technology services within agreed SLA.
  • Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
  • Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
  • Prepare, analyses and evaluate Data pertaining to effective operations controls.
  • Excellent knowledge on Process Excellence and Optimizations
  • ITIL Certificate Preferred


Client : APN Consulting

             

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