Job Description :
Role - Servicenow CMDB with Configuration Management and Business Analysis
Location – Chicago IL ( Traveling job ) client will pay travel expenses
Responsibilities
Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release, etc.
Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date
Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
Participates in the planning, designing and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment
Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows
Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality
Develop training guides and communications regarding new features and functionality
Responsible for conducting formal and informal training sessions with business and technical end users
Build reports for data verification efforts
Qualifications
5+ years relevant experience in an Service Asset & Configuration Management capacity
Education: Bachelor’s of Science
Experience with ServiceNow & ServiceMapping Discovery
Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop and implement best practices, processes and methodologies
Knowledge of work flow process documentation and analysis
Detail oriented with superior organizational and analytical skills
Self-motivated and able to work independently and take initiative in identifying and addressing challenges
Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment
Superior written and verbal communication/presentation skills with the ability to interact with various stakeholders across the organization
Flexible to work in a constantly changing, high-pressure environment
ITIL Practitioner Level Certification an asset