tanishasystems
Boston, MA
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Job Description :
AV/VC support with hands on experience in Crestron, Extron, Cisco/Polycom.
  • Responsible for maintaining the audio and video conferencing infrastructure of the client
  • Responsible for Cisco/Polycom and MS Teams Collaboration Endpoints
  • Manage and Maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, Client for Audio/Video conferencing support
  • Understand and support the integration of Cisco and MS Teams and handling reservation of conferencing rooms in Outlook
  • Manage conferencing related devices including Crestron, Extron, AMX, Condeco etc.
  • Manage Digital Signage and device and content management for the same.
  • At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast
  • Overseeing the schedule of activities to ensure planning and support is provided as requested
  • Act as AV support for local, and remote offsite meetings including occasional travel
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AV/V problems last minute as required as well as non-critical situations
  • Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron)) operations
  • Interact with Help Desk ticketing system to respond to end user requests
  • Gathering of data from support procedures, customer ticketing system, and other sources.
  • Ensure all conferencing spaces are presentable for use
  • Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".
  • Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.



Client : Tanisha Systems
             

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