| • Provides technical leadership and support to a distributed team managing globally distributed infrastructure. • Configure, deploy, and administer Linux-based systems across multiple environments. • Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. • Troubleshoot Network Connectivity and/or Credential issues such as: • SSH to Linux/Unix Platforms • WMI Query and Powershell to Windows • SNMP to Network Devices • API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.) • Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance. • Monitor and respond to system alerts and failures. • Develops plans to improve quality for each project that impacts the platform. • Ensures platform procedures are developed with best practices and standards and are well documented. • Helps to innovate on new methodologies to improve Business Operations. • Coaches junior level employees on Business Operations best practices. • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement. • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover |