Profile Summary:
Dynamic telecom professional with over 14 years of extensive experience in overseeing large-scale programs and delivering enterprise solutions across the telecom application landscape. Proven track record in managing telecom customers and driving transformation programs, with a strong focus on BSS domains including Retail, Enterprise, and Wholesale lines of business.
Core Competencies:
- Telecom Application Landscape: Deep understanding of CSP processes, specializing in BSS areas such as Sales & CRM, Order Management, and Revenue Assurance.
- Solution Architecture & Delivery: Expertise in planning, high-level design, and solution implementation, with hands-on experience in architecture design and consulting for platforms like Amdocs, Netcracker, CSG, and Sigma.
- Consulting & Advisory: Strong background in consulting roles, helping clients solve complex business problems and optimizing application portfolios through strategic advisory.
- Modernization Initiatives: Led efforts to modernize telecom BSS stacks, including POCs, business case development, and proposals for transformation.
- Integration & Governance: Extensive experience in enterprise integrations, data analytics, and governance, alongside a solid understanding of TMF architecture and integration standards (ODA, NaaS, Open API).
Professional Experience:
- Telecom Transformation Programs: Successfully drove the implementation and governance of various transformation initiatives, ensuring alignment with business objectives and technology standards.
- Capability Building & Lead Generation: Engaged in RFx processes, account mining, and generating leads through strategic planning and capability development.
- Change & Release Management: Led change and release management initiatives, ensuring smooth transitions and minimal disruptions in service delivery.
Certifications:
- TOGAF 9 Certified
- TMF Certifications
Preferred Skills:
- E-commerce and omni-channel transformations
- Customer experience enhancement
- Strong communication skills, both written and verbal
- Leadership in application optimization and testing practices