75601 Job Code 75601 Analyze and document business requirements and processes related to public sector service delivery for a single or multiple related State agencies. Formulate alternative solutions to satisfy these requirements, which may involve business process reengineering, and/or the deployment of information technology. Plan and/or conduct end user training for new applications. Prepare cost benefit analyses according to State CBA methodology. Develop and/or oversee plans for the execution of a solution from project inception to conclusion. Construct data models and activity/process models as may be required to define system functions. Provide support for the installation, testing, data conversion, implementation, and ongoing maintenance of information systems. Conduct and document the results of special studies dealing with systems and/or business process issues. Facilitate sessions to gather and document requirements and explore solutions. Superior negotiating, analytical, group facilitation, and relationship management skills. Work effectively with all levels of State staff from clerical through agency executive management. This includes skillful interviewing capability. Possess superior organizational and written/verbal communication skills. Hands-on Data Modeling and Process Modeling experience may be required for some assignments. An understanding of current information technology with an ability to conceptualize solutions to business problems in the most effective and cost-efficient manner. (Note: Current information technology in the State's environment includes: 1) multi-tier (mainframe, departmental/midlevel, and desktop) computing; 2) the use of internet and intranet to facilitate service delivery; 3) electronic data interchange; 4) imaging; 5) data warehousing; and, 6) geographic information systems. The deployment of information technology must be consistent with the State's architectural framework which is based upon the philosophy that information sharing, data integration and network interoperability is the basis for effective and efficient service delivery to the citizens of Tennessee.) An ability to integrate solutions across multiple functional and technical environments is required. Requires a minimum of two years of experience in the last two years. Must hold a BA/BS degree.
Asset Management Section Staffing Needs Scope/Skills Business Analyst

Business Analyst Responsibilities (BA)

Database and Application Support

• Provide application support for agency application(s) and perform the following tasks:
  • Monitor system interfaces and resolve errors
  • Coordinate with IT Helpdesk staff to resolve technical issues with applications
  • Create/update documentation for system workflows and publish information for end user consumption
  • Create/update data mart and dashboards
  • Provide technical support for the development of a Request For Proposals to replace existing agency application(s)
• Provide technical support for the development of annual highway maintenance budgets
• Coordinate with Call Center on daily operations for managing work requests from multiple sources
• Coordinate with TDOT Legal Office to ensure that data is properly documented to support the adjustment of damage claims submitted to the Dept of Treasury
• Provide reports or data from to satisfy ad-hoc requests for information (i.e. media requests, legal requests, environmental reviews, etc.)
• Provide user training for new and existing applications
• Serve as system administrator for new and existing applications
• Perform GIS data analysis and quality assurance on vendor delivered geodatabases
• Coordinate with IT Division staff to publish feature layers to GIS environment
• Collaborate on the creation of new GIS maps or on the update of existing GIS maps for use by non-GIS expert users

Transportation Asset Management Plan (TAMP)

• Perform data analysis to support the TAMP documentation submittal to FHWA and the annual consistency determination review
• Create/update data mart and dashboards

Desired Skills

• Strong Organizational skills
• Strong written and verbal communication skills
• Ability to work in a matrix organization to accomplish agency goals
• Proficient with Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, Teams, Forms)
• Proficient with relational databases and systems integration
• Proficient with PowerBI dashboards and reports or other ad-hoc reporting tools
• Proficient with GIS tools such as ArcGIS Pro, ArcGIS Online, GeoPortal