Analyzes business analysis artifacts to develop and maintain business requirements and collaborate with IT development team to ensure systems are in alignment. Write stories for consumption by Scrum team.
· Maintains the OEBS product backlog to ensure a continual flow of tasks to the development team.
· Coordinates project tasks with stakeholders, team members, and other internal or external stakeholders.
· Creates test plans and test scripts, conducts user acceptance testing, documents test results, and works with information technology staff to correct identified problems.
· Develops end-user training materials and conducts training.
· Provide application(s) support to agency users. Troubleshoots data entry/application errors, isolates problems from symptoms, determines solution or alternatives, develops and implements a resolution.
· Uses data extraction tools to gather and provide data to internal and external agency data partners based on requested criteria.
· Identifies data quality issues. Identifies root causes and develops action plan(s) to make improvements. Provides end-user support such as responding to user questions, reporting system deficiencies, and working with technical staff to resolve problems.
· Addresses outstanding service requests timely and accurately.
· Monitors HR Help issues daily and provides expeditious resolutions.
· Assist with reviewing data clean-up and digital scanning work product.
· Other duties as assigned.
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