Greetings from SM Solutions!!!
Hope your doing well,
Role: Change and Transformation Lead
Duration: Long Term
Location: Remote
Responsibilities :
The Organization Change Management lead will play a key role in ensuring ERP/HRIS/CRM transformation program objectives are realized on time and on budget by increasing employee adoption and usage.
This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.
The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.
The change management lead will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact all employees.
The role will lead a team of change management analysts and SMEs along with partnering with the client and another firm to deliver adoption objectives from a people, behaviour, process, and technology standpoint
Required Skills:
This position will need to work through many others in the organization to succeed.
The change manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
The change manager will also support project teams in integrating change management activities into their project plans.
Will need to assist Client in determining appropriate business decisions about the go-live strategy
Working directly with keep business function leaders determine approach for go live about customers, sales orders, service orders, inventory, suppliers, partners, locations, business processes etc.
The change manager will:
• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create both a go-live business approach and a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts
• Support the design, development, delivery and management of communications.
• Assess the change impact
• Conduct impact analyses, assess change readiness and identify key stakeholders.
Support training efforts
• Provide input, document requirements and support the design and delivery of training programs.
Additional responsibilities may include:
• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverable for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Experience with large scale change management with to ERP/HRIS/CRM systems
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships at both senior and middle management levels.
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Ability to interface with team members and other project managers and program manager in distributed environment
• Change management certification or designation desired e.g. PROSCI, CCMP
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Sid