Title: Cisco Device Engineer (VOICE)
Position type: 6 months+ Contract.
Location: Hybrid 3 days onsite in either Sunrise, FL or Phoenix, AZ
Title: Cisco Device Engineer
Focus Contributes to analysis of business, application, and technical infrastructure requirements of the Meeting Technology Team. Supports the design, build, improvement and integration of infrastructure required to support the Meeting Tech Teams’ business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce Technology standards.
Key Responsibilities
- Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies
- Responsibilities include: Problem management, Incident management, and Change Management
- Creates accurate project specifications
- Drive proof of concepts to test new capabilities and technologies
- Management and coordination of vendor and third-party escalation support
- Provide technical input to create, maintain and implement content and standards
- Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
- Works on prioritized/assigned features for ongoing sprints
- Proficient with Voice, Video and WebEx technologies
Education & Experience
- Up to 4 years of experience with voice video and Cisco Webex platform on and off premise
- Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
- Bachelor’s Degree in computer science, computer engineering, or equivalent work experience
- Microsoft Teams experience is a plus
Knowledge/Skills Specific technical knowledge in the following areas:
- Cisco Cloud Collaboration Technologies:
- Hybrid Calendar
- WebEx App formerly known as " WebEx Teams "
- Video Conferencing (Cisco TelePresence)
- Room OS 11
- Cloud Calling
- Control Hub Administration
- Site Service Administration
- Jabber
- VoIP Protocols such as SIP, MGCP and SCCP
- Video Devices i.e., Cisco Room Series Room OS11, Desk Pro
- Microsoft Exchange / Active Directory / Outlook/ Teams
- Analytical skills and technical knowledge to take on service problems of moderate to high complexity
- Able to decipher VoIP, Video and Webex topologies
- Scripting and automation are a plus