AWS Cloud Administrator
Location : Dimondale Mi -Hybrid Two days a week
Duration : 1 Year with possible extension
Job description
As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services. You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities
Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
Required Qualifications
Top Skills & Years of Experience:
1-3 years of experience in technical support, preferably in an AWS environment.
Experience developing IT infrastructure reports
Development of script-based solutions for infrastructure provisioning and automation - 4+ years
Resolving ITSM ticketing at a tier-2 level - 3+ years
Producing internal operations documentation - 3+ years
Deploying PaaS within public cloud space - 2 + years
Project management skills and knowledge in project management and related methodologies - 1+ years
Bachelor's degree within an information technology focus
Identity management and role-based access control administration - 1+ years