Job Description:
• 3+ years of Experience in Cognos TM1 administration.
• Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
• Incident, problem and service outage management
• Simple and standard service request fulfillment/Project provisioning
• Gathering requirements from project teams covering areas such as capacity, users, data
• Connections/sources, tools/capabilities
• Environment set-up
• Install, configure and maintain base software
• Patch & Release Management
• Security Management
• Code migrations
• Provide 24x7 production system support
• Document and maintain work-instructions
• Complete audit required tasks
• Initiate, submit and implement change requests
• Log technical support tickets with vendor helpdesk?
• Backup, data recovery and service restoration management
• Implement and maintain monitoring capabilities
• Collaborate with L3 on patch and bug fix deployment
• Identify and raise system capacity related issues (storage, licenses, performance threshold)
• Performance, capacity & utilization monitoring
• Optimization and Performance tuning