Job Description:
" 3+ years of Experience in Cognos TM1 administration.
" Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
" Incident, problem and service outage management
" Simple and standard service request fulfillment/Project provisioning
" Gathering requirements from project teams covering areas such as capacity, users, data
" Connections/sources, tools/capabilities
" Environment set-up
" Install, configure and maintain base software
" Patch & Release Management
" Security Management
" Code migrations
" Provide 24x7 production system support
" Document and maintain work-instructions
" Complete audit required tasks
" Initiate, submit and implement change requests
" Log technical support tickets with vendor helpdesk?
" Backup, data recovery and service restoration management
" Implement and maintain monitoring capabilities
" Collaborate with L3 on patch and bug fix deployment
" Identify and raise system capacity related issues (storage, licenses, performance threshold)
" Performance, capacity & utilization monitoring
" Optimization and Performance tuning