Compunnel Resources
Plainsboro, NJ
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Job Description :

Position: Customer Service Retention Representative

Location: Charleston WV 25311

Duration: 6 Months

 

ESSENTIAL FUNCTIONS

  • Duties include, but are not limited to:
  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

 

MINIMUM REQUIREMENTS

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills

Job description:

  • Previous Customer Service experience in a high volume
  • 2+ years of Call Center experience or equivalent required
  • High school diploma or the equivalent