Introduction:
Federate Systems Corp. is looking for a Deputy Program Manager to support our Federal client in Kearneysville, WV. This position requires government clearance and is eligible for US Citizens.
· The Deputy Program Manager (DPjM) will be responsible for the day-to-day operations of the application help desk support.
· The DPjM will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly and annual basis.
· The DPjM will be responsible for ensuring the day-to-day operations are aligned to meet the client’s goals and targets and for analyzing statistical data to optimize staffing and support desk systems.
· The DPjM will be responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the PSSD database.
· The DPjM will be responsible for making continuous improvement recommendations to the Coast Guard on the operation of the product support service desk.
Required Skills:
· The DPjM shall have an Associates’ Degree (Business, IT or similar) or higher.
· A minimum 10 years of call center management experience may be substituted in lieu of a degree.
· At a minimum, the DPjM must have 5 years’ experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution systems and other application help desk support.
. PMBOK PMP