Cox
Atlanta, GA
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Job Description :
The Director of UX and Communications Design will be responsible for the design of digital and physical touchpoints across Cox platforms and channels. You'll work with your peers across the CX organization to understand where opportunities lie and how Cox will best express its brand to deliver value through the customer experience. You'll bring these opportunities to life by creating high-level visual concepts that illustrate how customers interact with various touchpoint and channels.

What You'll Do

  • Lead UX and communications design across the Cox Residential customer experience, including its ecosystem of web, apps, contact centers, and other digital and physical touchpoints
  • Bring the experience strategy to life with clear design intent using solutions such as wireframes, flow diagrams, storyboards, mockups, and/or low-fidelity prototypes
  • Push the creative envelope, continually raising the bar on the quality of our design work
  • Guide the development and refinement of Cox's brand voice to enable content strategies that enhance the user experience and align with brand messaging.
  • Collaborate closely with other CX functions to ensure a coordinated effort to accomplish goals and improve the customer experience
  • Partner with the CX Operations team and broader business to ensure that design execution stays true to the design intent developed by your team
  • Ensure accessibility and inclusivity across everything we design to meet diverse user needs
  • Lead the UX and Communications Design Team, guiding their career growth, managing their bandwidth, and supporting their learning and development
  • Create and deliver powerful presentations to sell visionary concepts to leadership across the company
  • Support a thriving culture where designers do work that they're proud of and where we work to impress each other daily
  • Manage relationships with external design partners
  • Work closely with creative peers in Marketing


What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

  • Bachelor's degree in a related discipline and 10 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8years' experience; a Ph.D. and 5 years' experience in a related field; or 14 years' experience in a related field
  • BA/BS degree in a related discipline (i.e., UX/UI design, human factors design, communications, brand strategy, etc.) with 10+ years of relevant experience with at least 5 years of experience in a leadership role; OR 14 years of equivalent experience in lieu of degree.
  • Requires strong knowledge of Figma, including prototyping; a strong working knowledge of core A e CC suite, including InDesign, Illustrator, and Photoshop, Microsoft PowerPoint, and leading AI tools across creative and experience use cases; and an understanding of the rest of the Microsoft Office 365 suite
  • Proficiency monitoring and optimizing design outcomes using data analysis and user feedback.
  • Excellent written and verbal communication skills to lead to effective and concrete outputs; collaboration skills to work with peers across the organization; and presentation and persuasion skills to gain buy-in from senior leadership.


Preferred

  • Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn desired
  • Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions is a plus.
  • Experience in advanced motion design via A e After Effects or similar is a plus
  • Has demonstrated understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes, and has demonstrated capability in integrating into existing processes or projects


USD 159,400.00 - 265,600.00

Compensation:

Compensation includes a base salary of $159,400.00 - $265,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
             

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