Position # 1: Field Technical Support Representative / Level 2
Location: PA110, King of Prussia, PA, USA, 19406-1331/MA016, Andover, MA, USA, 01810-5909
Who are we looking for?
- A 3+ years experienced Field Technical Support representative.
Technical Skills:
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Basic Qualifications
- 3+ of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
- Work Environment
- Office environment
- Walk up Kiosk support
- Vending and Locker resupply
Domain Skills:
- Install applications which were installed on the old PC
Process Skills:
- Deliver new PC
- Replace old PC with new PC
- Install applications which were installed on the old PC.
Behavioral Skills:
- Resolve technical issues of projects and Explore alternate designs
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
- Education qualification: Bachelor's Degree or equivalent experience
| | | Sumit kumar
Delivery Manager, Tanisha Systems Inc
Phone: Ext 474
Email: |
Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830
Linkedin: |
Note:- Email is the best way to connect