Hi,
We have urgent direct client positions in Pineville, LA 71360 and are looking for Help Desk Technicians with excellent communication skills. The position requires responding to customer issues via phone, email, computer chat, on-site (customer location or primary office location) as required.
Please reply back with your updated resume and best time and number to reach you.
Please find below the job description.
Responsibilities:
- Experience serving as the first point of contact for customers seeking technical assistance over the phone or email
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Determine the best solution based on the issue and details provided by customers
- Provide customer assistance, walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Document customer interactions, record events and problems and their resolution in logs
- Run diagnostics to resolve customer reported issues
- Follow-up and update customer status and information
Qualifications:
- Microsoft Certified Systems Engineer designation, preferred
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues