DKMRBH Inc.
Wilmington, DE
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Job Description :

ON SITE REQUIRED: 100% onsite

Complete Description:

5-7 years of experience in the field or related subject matter area.

Job Description:

  • Responds to Tier 1-3 support requests.
  • Provides exceptional customer service.
  • Communicates effectively with teammates and customers of varying levels of technical expertise.
  • Responds to all break/fix requests associated with end user resources.
  • Configures and deploys new/replacement network equipment and workstations.
  • Maintains up-to-date project and architecture documentation.
  • Maintains up-to-date inventory and maintenance records.
  • Monitors system resources for server/network anomalies.
  • Resolves connection issues between users and resources.
  • Maintains detailed change history of changes.
  • Supports team efforts to improve cybersecurity controls and defenses.
  • Supports team efforts for threat hunting and mitigation.
  • Manages time and resource constraints.
  • Provisioning and Installation:
    • Effective provisioning, installation, and configuration of computer hardware, software, and related infrastructure, including network equipment.
    • Install new or configure existing hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
  • Operations and Maintenance:
    • Perform daily system monitoring to ensure the integrity and availability of all hardware, server resources, systems, and key processes.
    • Review system and application logs and verify the completion of scheduled jobs such as backups.
    • Perform regular security monitoring to identify possible intrusions.
    • Conduct daily backup operations and regular file archival and purging as necessary.
  • Support and Troubleshooting:
    • Create, change, and delete user accounts as requested.
    • Provide Tier III/other support per request from various constituencies.
    • Investigate and troubleshoot issues, diagnose and recover from hardware or software failures.
    • Coordinate and communicate with impacted constituencies.
  • System Upgrades and Configuration:
    • Apply OS patches and upgrades regularly, and upgrade administrative tools and utilities.
    • Configure/add new services as necessary.
    • Upgrade and configure system software that supports GIS infrastructure or Asset Management applications as needed.
  • Performance and Optimization:
    • Maintain operational, configuration, or other procedures.
    • Perform periodic performance reporting to support capacity planning.
    • Conduct ongoing performance tuning, hardware upgrades, and resource optimization.
    • Configure CPU, memory, and disk partitions as required.