Job Description :
  • Spanish language skills is required with decent English
  • Advisory-level expertise in Salesforce Service Cloud, with a focus on managing and supporting key functionalities like Case Management, Service Console,
  • Knowledge Base in an AMS environment.
  • Proven experience in maintaining platform stability, troubleshooting incidents, and handling change requests related to customer Service operations, adhering to ITIL processes.
Strong understanding of customer Service workflows, automation, data Management, and integrations to optimize Salesforce.
             

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