Job Description :
Implementation Partner: TCS
 
Location: Cincinnati, OH (Day One Onsite)
 
Job Description/Skills: Network Engineer with ServiceNow
 
  • 2-5 years of experience in Network Support Operation (L1.5)
  • Good Knowledge in Switching & Routing, Wireless, SDWAN
  • Experience in handling soft calls (Genesys)& UCC Calls
  • Knowledge of Monitoring Tools (ManageEngine, SolarWinds, CA Spectrum, 24x7, Cisco Prime, Aruba airwave)
  • Knowledge in ServiceNow or equivalent ticketing Tool
  • CCNA or Contact Center Certification
  • ITIL Certified or working knowledge of ITIL Incident, Problem and change Management disciplines.