Job Title: Monitoring Specialist I (Burglary Monitoring Specialist – Overnight)
Client: Direct Client
Duration: 5 Months and longer
Job Type: C2C & W2 Contract
Location: Richfield, MN
Candidate Location: CWs Must Live Local (In Driving Distance to Richfield, MN Corporate Campus)
Work Model: Onsite/On-Campus. Shift Hours: Midnight to 8:30am
Shift Schedule: Sunday, Monday, Tuesday, Friday, Saturday with days off being Wednesday/Thursday
Note: Applicants must possess a reliable mode of transportation to commute on-site campus in all seasons
Primary Responsibilities Associated with This Role Are
Analyze burglary trends to identify locations and markets that may be targeted.
Gather and analyze different sources of data.
Build various data visualization reports to communication and share information across a variety of stakeholders.
Assist in the development of reporting/dashboard templates.
Analyze method of operation that subjects targeting locations may utilize and provide. recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations.
Alert the crisis response team of incident(s) and escalate as needed to on-call teams to coordinating ongoing response support.
Report suspicious behavior to critical partners as per SOP.
Research active alarms for potential burglaries and other emergencies in progress and report to a variety of partners as per SOP.
Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers.
Prepare and disseminate incident summaries/narratives to all the appropriate support teams.
Complete daily/nightly requests tracker and communicate in a timely manner with those requesting Overnight Monitoring services.
Maintain the Overnight Monitoring team’s communication distribution lists.
Prepare and complete daily/nightly performance metrics reports and distribute appropriately.
Other duties as assigned in support of the overall Global Threat Detection and Response program.
Desired Skills Include
Knowledge of CCTV systems (Genetec, Milestone).
Understanding of commercial alarm systems (Genetec, ADT).
Intermediate to advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint, Outlook).
Ability to analyze data to help develop business stories.
Able to collaborate and work as a team to drive results.
Sound interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships.
Knowledge of utilizing various collaboration and communication tool (Teams, Slack, Outlook, etc.).
Strong communication skills, both orally and in written forms.
Ability to work with cross-functional team members.
Ability to use critical and strategic thinking to solve problems.
Ability to work independently while being a strong team player.
Ability to work in a fast-paced and ever-changing environment, drive results, possess strong reasoning skills.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) experience (3+ years)
Strong communicator and collaborator
Data Analytics and Reporting (1+ years)
Customer Service experience (2+ years)
Ability to work independently, a self-starter who is flexible and adaptable to meet the ever-changing needs of our customers and business, while working through ambiguity.
What are some preferred/nice to have skills the manager is looking for?
Advanced knowledge of Microsoft Office 365 application tools (specifically Excel, PowerPoint, Word)
Experience with reporting and data visualization tools
Prior public safety experience
Understanding of CCTV systems
Alarm monitoring experience
Intermediate Data Analytics