Role: Network Engineer L3
Location: Wickliffe, OH - Onsite
Duration: Full Time (Permanent Role)
Mandate Skills
SD WAN (Velocloud ), Wireless(CISCO ), Routing and switching(CISCO) & Firewall (Fortigate )
Roles and responsibilities:
Customer Management:
• Should be able to communicate with all stakeholders in the end-to-end chain to get things on time.
• Problem and Change management.
• Effective communication, escalation, and status reporting having appropriate explanation, will acknowledge calls and generate incident ticket on the ticketing tools.
• Appropriate level of severity will be assigned, and tickets will be routed to the concerned team.
• Adaptable to 24x7 operations
Skills/technologies required:
• Networking
• LAN – Cisco Switching
• WAN –Velocloud (SD WAN coordination & Transport provider coordination)
• Unify Atos and Open Space for Voice infrastructure (Call manager, Media Gateway, SIP)
• Security –Fortinet Management (Forti manager) and other internet breakout security controls.
• Policy and VLAN configuration as per customer business needs
• Provide remote support to the client
• Operational ongoing support.
• Understanding of the the design networks (LAN, WAN, SDWAN)
• Should have knowledge and hands-on on end routers, switches & firewalls.
• Should have knowledge on switching i.e. VLANs, HSRP, MHSRP, VRRP etc.
• Should have experience / knowledge of a multi-vendor environment.
• Will work in different project assignments
• Should have excellent knowledge of MS Visio.
• Should have excellent communications skills
In-scope activities – operations
• Monitor Service, Investigate and Record Event
• Track and communicate event progress
• Manage Customer Compliments or Complaints
• Responsible for coordinating and communicating between different stakeholders across chain
• Provide on call/remote assistance to field technicians
• Provide technical assistance to team members.
• Adaptable to 24x7 operations