Pyramid Consulting Inc.
Alpharetta, GA
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Job Description :
Immediate need for a talented Network Operations Engineer (NetOps) . This is a 03+ Months Contract opportunity with long-term potential and is located in Phoenix, AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-40434
Pay Range: $60 - $65/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Monitor Network Devices: Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.
  • Triage Trouble Tickets: Receive and categorize trouble tickets based on priority and severity.
  • Determine the appropriate course of action and escalate issues as needed.
  • Initial Troubleshooting: Perform preliminary troubleshooting of network issues to identify and resolve problems.
  • Utilize diagnostic tools to gather data and analyze network performance.
  • Incident Response: Respond to network incidents promptly to minimize downtime and ensure quick resolution.
  • Follow established incident response procedures.
  • Documentation: Maintain detailed documentation of network issues, troubleshooting steps, and resolutions.
  • Update network diagrams and inventory records as required.
  • Communication: Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions.
  • Provide clear and concise updates on ticket status.
  • Collaboration: Work closely with Level 2 and Level 3 support teams to escalate complex issues and collaborate on problem resolution.
  • Compliance: Adhere to company policies, industry regulations, and best practices for network operations and security.
Key Requirements and Technology Experience:
  • Skills-Experience with Network Operations Centre (NOC), Network protocols (TCP/IP, DNS, DHCP, etc.) and Certifications: CompTIA Network+, CCNA.
  • Education: Associate’s degree in Information Technology, Computer Science, or related field preferred.
  • Equivalent work experience will be considered.
  • 2+ years of experience in network operations, IT support, or related roles.
  • Technical Skills: Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.), network hardware, and monitoring tools.
  • Familiarity with common operating systems and network security practices.
  • Certifications: CompTIA Network+, CCNA, or other relevant certifications are a plus.
  • Soft Skills: Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Availability: Willingness to work in shifts, including nights, weekends, and holidays as required.
Our client is a leading Airlines Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Client : Pyramid Consulting, Inc