Brooklyn, NY (100% On-site)
Duration: 12 months (35 Hours per Week)
Must have Skills:
At least 12 years of experience working in a Data center or in the Field Supporting related work.
8+ years of experience in network support, LAN/WAN troubleshooting.
8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
Substantial knowledge of networking hardware and topologies.
Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
Substantial Knowledge of computing systems and hardware.
Experience with LEC Circuits termination and turn-up.
Experience with Land-Mobile-Radio systems, P25 conventional and trunked networks.
Experience with call routing, selective routing, trunking and location-based routing.
Ability to perform physical work related to the job.
Ability to follow detailed job documents.
Must be willing to travel within the NYC region to meet customer SLA's.
Must be willing to work on-call, after hours and weekends when required.
Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
Bachelor's degree from an accredited college in computer science or related area of study
Desired Skills:
Experience with Emergency Communications infrastructure, systems, applications and related technologies
Experience with DMS and ACD systems
Experience with ANI / ALI services and functionality
Experience with 9-1-1 Call Handling Systems
Experience with NG9-1-1 ESINET call routing.
Experience with SMS, RTT, TCC routing, SMS aggregation
Experience with third-party emergency communication system integrations
Experience with GIS and location-based identification systems
Experience with 911 related TDOS and DDOS risk mitigation