Mandate Control M NOC Scheduler
Role : NOC and Server Monitoring
Location : Dallas, TX (Onsite)
Note : It's a 5 days onsite role and the candidate has to work in core night shift, 10 PM to 7 AM CST, Control M NOC Scheduler IT Enterprise Infrastructure Job Description:
* Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They should be able to analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
* When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
* Server monitoring and able to perform basic troubleshooting.
* Basic knowledge of Control-m or any job scheduling tool.
* monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure.
* Monitor systems. Using diversified tools SolarWinds to monitor performance and capability of computer systems.
* Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
* Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system .
* Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate