DKMRBH Inc.
Wilmington, DE
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Job Description :
Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position. Contractors will need to work onsite.
Essential Duties and Responsibilities:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
  • Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
  • Provides ongoing support, maintenance, and enhancements to existing and new software applications.
  • Performs troubleshooting of infrastructure systems affecting application performance.
  • Creates and maintains detailed application/program documentation.
  • Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
  • Collaborates with cross divisional team members to perform root cause analysis of complex problems.
  • Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
  • Works with vendors and business users to develop and implement software integrations.
  • Analyzes users' business requirements in the development and modification of computer systems.
  • Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
  • Troubleshoots and implements for non-enterprise applications and solutions.
  • Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
  • Performs related work as required.
Required Education and Experience:
  • Bachelor's Degree in Information Technology, Computer Science, or related field and
  • Seven (7) to ten (10) years' experience workingwith and maintaining enterprise level computer applications OR
  • An equivalent combination of education and/orexperience (i.e., one year of relevant full-time experience may substitute forone year of education).
  • Excellent written, verbal, and interpersonalcommunication skills.
  • Experience with Oracle-based applications, inparticular Customer Care & Billing and Oracle Analytics Publisher.
  • Proficiency with Microsoft Office and Visio.
  • Ability to work collaboratively with diverse populations.
Desired qualifications
  • Experience with process design, logical workflow analysis and design.
  • Experience with in-depth configuration, code, analysis, and output.
  • Extensive experience with Oracle and Oracle-based technologies.
  • Experience with Utilities in both support and processes.
  • Extensive experience troubleshooting problems and root cause analysis.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
  • Computer systems and analysis of computer programs.
  • Systems analytical practices and procedures.
  • Server and network operating systems
  • Project management principles
Skills in:
  • Managing multiple projects and deadlines; communicating delays.
  • Peer review and mentoring.
  • Assigning, prioritizing, monitoring, and reviewing work assignments.
  • Communicating effectively with internal and external stakeholders using both technical and non-technical language.
  • Attention to detail.
Ability to:
  • Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information andprofessional boundaries.
  • Train and instruct others, including systems and user-support personnel.
  • Evaluate vendor software for compatibility with city-wide computer systems.
  • Respond to IT on-call emergencies.
  • Assess problematic issues and make appropriate judgment to correct issue.
  • Work cooperatively and maintain effective working relationships.
Skill Required / Desired Amount of Experience
Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher. Required 10 Years
Experience working with and maintaining enterprise level computer applications Required 7 Years
Extensive experience with Oracle and Oracle-based technologies. Required 5 Years
Proficiency with Microsoft Office and Visio. Required 5 Years
Experience with process design, logical workflow analysis and design. Required 5 Years
Experience with in-depth configuration, code, analysis, and output. Required 5 Years
Experience with Utilities in both support and processes Required 5 Years
Extensive experience troubleshooting problems and root cause analysis. Required 5 Years