Introduction:
Federate Systems Corp. is looking for a strong Program Manager to support our Federal client in Kearneysville, WV. This position requires government clearance and is eligible for US Citizens.
· Program Manager (PM) shall be responsible for all work performed under this contract.
· The PM shall ensure Contractor employees are aware of, understand, and abide by client established rules, regulations, and safety practices.
· The PM shall be the primary point of contact for the KO/COR.
· The PM will be responsible for ensuring the other contractor positions are meeting client targets and objectives and be responsible for carrying out all locally required human resource actions.
· The PM will be responsible for the overall performance, operations and long-term direction of the product support functions.
Required Skills:
· The PM shall have a Bachelors’ Degree (Business, IT or similar) or higher.
· A minimum 15 years of call center management experience may be substituted in lieu of a degree.
· The PM shall demonstrate 10 years supervisory, leadership and management experience and direct hands-on computer experience in a Tier 3 application help desk support environment.
· Also, the PM shall have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE).