Job Description :

Role: Senior AWS Connect Developer

Location: Baltimore, MD, On -site (Remote Temporarily)

Duration: Long term

Description of Work:

• AWS Cloud Architect and Administration, AWS Connect Architect and Developer Experience, Working knowledge of WebRTC & SIP

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.

• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications

• Support and enhance existing processes based on new requirements or upgrades

• Facilitate requirements gathering, review and document requirements

• Design and develop solutions within the ServiceNow environment

• All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

• Bachelor’s degree in computer science, Mathematics, Engineering, or a related field

• 7 years of experience working with large enterprise framework

• 7 years of hands-on experience working with AWS Cloud platform

• 3 years of hands-on experience working with Amazon Connect

• 3 years of experience using Node.js, Python or Java for development

• 3 years of experience in designing call routing & messaging

• Excellent interpersonal and communication skills

• Solid AWS Cloud and AWS Connect Developer experience

• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat

• Experience with process flow documentation creation.

• Strong verbal and written communication skills.

• Must be able to obtain and maintain a US Public Trust clearance.

             

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