Iconvergence Solutions
Bellevue, WA
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Job Description :

What You Will Do:

  • Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops.
  • Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning Several technology platforms, such as Salesforce, SAP etc.
  • Engage and influence various business stakeholders, to identify business benefits including return on investments.
  • Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects.
  • Assess existing processes and recommend process improvement, automation, digitalization opportunities.
  • Lead post implementation project performance review to ensure it meets expected benefits.
  • Assist feasibility assessments for various IT solution selection.

 

What You Need:

  • Bachelor’s degree in computer science, Business Administration, or equivalent work experience
  • 5-8 years’ experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions.
  • Strong written and verbal communication skills, curiosity to learn, agility. 
  • Excellent time management & organizational skills with keen attention to details

 

What is Nice to Have:

  • Experience in portfolio management.
  • Experience working in a global environment.
  • Experience in other technologies such as Analytics.
  • Strong interpersonal skills

 

What Makes You Eligible:

  • Be willing to travel up to 5%, domestic and international travel.
             

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