Remote - Dynamics 365 Lead

In person Interview

Responsibilities:

• Expertise in Dynamics 365 Customer Engagement Dynamics 365 Field Service and Customer Service modules.

• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.

• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

• Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.

• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT.

• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

• Contribute to improving our processes and policies within the program.

• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)

• Other duties as assigned.

Professional Experience:

• Strong organizational and interpersonal skills.

• Logical, clear and concise written and verbal communication skills.

• Ability to work seamlessly within a team as well as manage individual tasks.

• Ability to react quickly to a fast paced, rapidly changing environment.

• Rely on experience and judgment to plan and accomplish goals.

• Independently perform a variety of complicated tasks.

• Work with a team of Developers and System Engineers.

• Communicate clearly and effectively, both speaking and in writing.

• Review & refine existing processes to better align with agency/group priorities.

• Review the existing procedures and propose, execute, and/or direct necessary changes.

• Participate in on-call duties as necessary.

• Be able to work from-home and still provide expected level of support.

• Be available to support after hours work as needed.