ABC is hiring an Operations Support Analyst for Tier 1 Help Desk Operations. The role involves monitoring emails, phone calls, and customer support activities. Candidates must have technical problem resolution skills and experience with ticketing systems. The position offers a flexible hybrid schedule and requires in-person interviews. Responsibilities:
Identify, research, and resolve technical and procedural issues.
Respond to support requests via telephone, email, and tickets.
Document and track issues to ensure timely resolution.
Escalate unresolved issues to Tier II/III support.
Work independently and as part of a team to provide customer service.