Key Responsibilities:
Requirements Gathering:
Collaborate with business stakeholders to identify and gather business requirements and processes for Salesforce solutions.
Document business requirements, user stories, and acceptance criteria for new Salesforce features and functionalities.
Salesforce Configuration:
Configure Salesforce to meet business requirements, including custom objects, fields, workflows, process builder, and reports.
Work closely with the technical team to ensure proper customization and implementation of the Salesforce platform.
Stakeholder Communication:
Serve as the primary point of contact between business teams and technical teams to ensure clear communication and understanding of business needs.
Provide training and support to end-users on Salesforce features and processes.
Business Process Analysis:
Analyze business processes to identify opportunities for improvement using Salesforce features.
Develop recommendations for process optimization and automation.
Preferred Qualifications:
Salesforce certification, such as Salesforce Advanced Administrator or Salesforce Business Analyst.
Experience with Salesforce integrations using APIs, middleware, or third-party tools.
Previous experience working in a consulting environment or with a Salesforce consulting partner.
Strong problem-solving skills and ability to analyze complex business problems and propose effective solutions.
Personal Attributes:
Detail-oriented with the ability to understand and document complex processes.
A proactive approach to identifying and solving problems.
Strong collaboration skills and the ability to work effectively with cross-functional teams.
A continuous learner who stays current with Salesforce updates and industry trends.
Equal Opportunity Employer
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.