Title: Senior Business Analyst [BizID#6837]
Location: Boston, MA (preferred local candidate or Remote)
Visa: US Citizens or Green Card Holders only
Experience: 10 years
Job Description:
Essential Functions/Responsibilities:
- Business Requirements Management and Solution Development
- Develop and maintain an understanding of the processes, goals, requirements and issues related to our clients' operational lines of business and supporting systems including how each is used and how the systems integrate to meet business needs.
- Identify opportunities to accomplish project goals in the most efficient and cost effective manner.
- Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications.
- Conduct user interviews, surveys, workflow reviews and research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, plans, flow diagrams, requirements write ups and solutions.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Data analysis skills with experience using enterprise tools such as Informatica, Ataccama, Collibra, and/or other metadata management tools and Delphix/Informatica or other data privacy/compliance tools.
- Strong knowledge of and experience with GCP/AWS/Azure, Sql Server, Oracle, Snowflake etc.
- Strong knowledge of and experience with data governance as a practice, including enterprise data management, data lifecycle management, data anonymization & masking, data quality, data lineage, data privacy, data security, meta data management, data analytics and reporting, and artificial intelligence (AI)
- Extensive experience on data governance and data initiatives and define Data Retention strategy and objectives while enabling business values
- Drive and challenge business users on their assumptions of how they will successfully execute their plans. Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
- Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions. Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.
- Ensure that all processes and documentation are consistent with best practices and standards for Solution Delivery Life Cycle.
- Organize and lead projects from inception to execution including creating and managing to task list, project schedule, budget etc.
- Work effectively with vendors to fully scope and estimate initiatives and ensure that initiatives meet cost, scope and timeline objectives and constraints.
Support Activities
- Write documentation including data governance workflows, standards, guidelines, taxonomies, operating procedures, and corporate data policies.
- Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service.
- Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores.
- Proactively suggest ways that the support offering can be continuously improved to provide better customer service and to provide the service more efficiently and effectively.
- Act as the point of contact for Business Subject Matter Experts (SMEs), Business Data Stewards and Technical Data Stewards for enterprise data governance, data privacy and data quality related questions/concerns
Communication
- Facilitate cross-functional project team meetings effectively and efficiently
- Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
- Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
- Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
- Resolve and/or escalate issues in a timely fashion
- Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources.