Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
Draft technical process documentation
| Skill | Required / Desired | Amount | of Experience |
| Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience. | Required | | |
| ITIL Foundation & ServiceNow Administration Certification. | Required | 5 | Years |
| Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities. | Required | 10 | Years |
| In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery). | Highly desired | | |
| Certified Implementation specialist ITSM, Certified Implementation Specialist. | Highly desired | | |
| Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service | Desired | | |
| Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION) | Required | | |
| ITIL Foundation certified or related experience. | Desired | | |
| Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS). | Desired | | |