Job Description :
Job Description

Role Overview:
Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.

Job Description:

·        Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.

·        Managing several key/strategic projects at any given point in time preferably for ITSM

·        Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.

·        Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI

·        Maintaining strong business communication, presentation, and conflict management

·        Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level

·        Managing relationships & status reporting within the organization, with clients & applicable third parties

·        Managing internal and external dependencies for the projects

·        Create and track a plan to deliver the program goals, including the technical implementation plan.

·        Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.

·        Scope (requirements)/ backlog management, quality management and risks and issues management

·        Create & manage end-to-end program plans.

·        Accountable for end-to-end delivery of overall project

·        Accountable & lead to deliver agreed solutions with agreed quality.

Desired Skills/Requirements:

  • Graduate (minimum), MBA (IT/Operations) is preferred.

  • 8-10 years of minimum project management experience in IT

  • ITIL® or ITSM certifications preferred. PMP certification is desirable.

  • Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)

 
             

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