Wise Skulls
Burbank, CA
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Job Description :
Title: Salesforce Loyalty Rewards Implementation Consultant
Duration: 6+ months
Implementation Partner: Infosys
End Client: To be disclosed
JD: 
 

Key Responsibilities:

  • Lead the implementation of Salesforce Loyalty Management for a large-scale retail client.

  • Design loyalty program structures including earning/redeeming points, tiered membership, promotions, and expiry rules.

  • Collaborate with business stakeholders to gather requirements, translate them into scalable loyalty rules and workflows.

  • Integrate Salesforce Loyalty with Commerce Cloud, Service Cloud, and Marketing Cloud for a seamless customer experience.

  • Build custom components using Flows, Process Builder, and Apex as needed.

  • Create user stories and configuration documentation for loyalty program setup.

  • Perform UAT, training, and provide post-go-live support to internal teams.

  • Develop and deliver dashboards and reports to measure member engagement, program success, and customer lifetime value.

Required Skills & Experience:

  • 5+ years of overall experience in the Salesforce ecosystem.

  • Minimum 1 full-cycle implementation of Salesforce Loyalty Management (must have).

  • Strong understanding of loyalty program structures (points-based, tier-based, promotions).

  • Expertise in Salesforce core technologies including Experience Cloud, Service Cloud, and Marketing Cloud.

  • Hands-on with Salesforce customization using Flows, Apex, and Lightning Web Components (LWC).

  • Experience integrating Salesforce with POS or transactional systems via REST/SOAP APIs.

  • Excellent communication skills and the ability to work with cross-functional teams.

  • Advice, support, and help on a successful implementation of Salesforce Loyalty Management for Rewards program

  • Divide this initiative into three categories from a customer and Upbound standpoint – Intent, Transact, and Optimize.

  •  
  • Help with program roadmap, design, implementation, and also provide guidance on the data streams (why, what, when, and how) coming out of the 3 categories mentioned above.

Preferred Qualifications:

  • Salesforce Certifications: Loyalty Management, Administrator, Platform App Builder, or Developer.

  • Retail industry experience or having worked with retail clients on customer engagement projects.

  • Experience using Salesforce Reports and Dashboards for loyalty analytics.

User Case Study (Sample): Must

In a previous role, the consultant led the implementation of a tier-based loyalty program for a national fashion retailer. The project involved integrating Salesforce Loyalty Management with POS and e-commerce platforms, setting up personalized promotions based on customer behavior, and implementing real-time point redemption at checkout. Post-deployment, the retailer saw a 22% increase in repeat purchases and a 17% boost in average order value within the first 3 months.



Client : Retail Domain
             

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