• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• Gathering requirements and proposing technical solutions
• Proactive attitude to platform enhancements including review of existing records.
• Desire to implement best practice solutions.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
• Experience implementing Salesforce configuration changes including (but not limited to):
Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• User support tickets
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Managing Service Org user profiles and data import
• Solid knowledge on the deployment process
• Ability to understand the business context of Commerce Cloud and Sales Cloud
• Ability to learn and adapt to the environment and scale up quickly to support the business-critical processes.
• Knowledge on recovering the environment from the point of failure.
• User training and creating training materials.
• Ability to learn Salesforce Commerce and Marketing Cloud
• Lead development teams, providing technical guidance, mentoring, and oversight throughout the development lifecycle. Ensure adherence to best practices, coding standards, and quality assurance processes.
• Oversee the integration of Salesforce Sales Cloud with other internal and external systems and applications, ensuring adequate data flow, interoperability, and alignment with program requirements.
• Develop and implement integration strategies, API management, and data mapping.
• Identify, communicate, and proactively manage risk areas associated with solution design, track short term trade-offs, plan for remediation of technical debt and commit to seeing an issue through to complete resolution.
• Advice and mentor Team members by providing guidance on application and integration best practices.
• Conduct study into Client’s use of Salesforce Sales Cloud, producing a report of findings with recommended steps and roadmap for Salesforce solutions.
• Act as Release Manager by reviewing and approving configuration and coded items to be
deployed between environments. Where appropriate, this could include deploying changes.