ServiceNow Architect, Remote

ServiceNow Architect

Remote

Job Description

Must Have Experience

• Solutioning and designing the ITOM solution using industry best practices.

• Advise, design, and configure integration solutions between ServiceNow and other CMDB tools.

• Experience with CMDB design, architecture, and implementations with a fair understanding of ServiceNow CMDB model and extensions.

• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors, and Event rules.

• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

• 3rd party software integrations with ServiceNow.

• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

• MID Server management experience.

• Experience in multiple ServiceNow implementations.

• Lead the configuration and customization of ServiceNow instances.

Good to have Experience

• Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems.

• Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.

• Understanding of Application and Technology Portfolio Management.

• Experience with discovery technologies (ADDM, TADDM, UD, etc.)

• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP.

• Experience of custom applications development.

• Experience in working on Performance Analytics.

• Design and modification of ServiceNow Service Portal.

• Domain Separation and designing the Process and data flow within various domains.

• Knowledge of LDAP/Active Directory/SSO.

• Review existing set up and provide best practice recommendations in line with the OEM.

• Monitor health, usage and compliance of ServiceNow systems.

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.

• Experience with HTML coding and Jelly script strongly preferred.

• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Professional

• 5+ years of experience with ServiceNow required.

• 8+ years of experience with IT Industry required.

Academics

• Certification as ServiceNow System certified administration.

• CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt.

• Certified Implementation Specialist- ITSM.

• ITIL Foundations certification is preferred.

• Bachelor’s degree or equivalent combination of education and experience.