Job Description :
Job Description:
· Shall be able to execute multiple implementation projects on ServiceNow Non-ITSM modules (ITBM, CSM, HRSD, FSM, SecOps, GRC, etc
· Work with various levels of management internally and Client organization
Primary responsibility would be to understand business needs and translate into tool requirements
· Make presentations to clients on usage of Proposed Solutions and Solution Design
· Understand the strategic direction set by management as it relates to team goals
· Lead and enrich the team of 3-5 or more functional resources
· Use considerable judgment to determine solution and seek guidance on complex problems
· Determine methods and procedures on new assignments and collaborate with other team members
· Travel to customer location for solution implementation
Duties include:
· Preparing and presenting Business Case/Solution design/Functional Specifications related to Non-ITSM ServiceNow modules
· Clearly articulating and documenting business requirements (Requirements Specification)
· Assess risks of various solutions and prioritizes competing business demands
· Research and analyze market trends for Non-ITSM ServiceNow modules and Custom Applications for continual improvement and identify gap for new product/services
· Obtain and analyze business requirements and document solutions
· Research new functionality and recommend solutions that deliver customer value
· Work with ServiceNow Technical Consultants/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
Candidates should demonstrate experience in the following areas:
· Broad IT experience across different business functions (with expertise in at least one of business function) e.g. Finance & Accounting, Human Resource, Customer Service, Administration, Security Operations, etc.
· Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
· Asking probing questions to understand and clarify requirements
· Feasibility analysis of customer requirements
· Confirm whether the requirements will result into Configurations or Customizations
· Suggesting on Best Practices related to Configurations or Customizations
· Suggesting best suited/alternate ways for achieving required functionality
· Prepare detailed documentation on functional specifications and review/finalize same after Rogers review
· Validate/Test the functionalities during / or after completion of development
· Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
· Lead system validation and UAT efforts with client
· Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer
Basic Qualifications:
· 3 – 10+ years of experience in consulting and implementation of ITSM and Non-ITSM processes
· Managing and measuring processes compliance to established policies and procedures, and drive continuous process improvements
· Candidate should have been involved in the end to end implementation of at least one of the Non-ITSM modules such as ITBM, SecOps, GRC, HRSD, CSM, Virtual Agent, Performance Analytics, etc.
· Good analytical and communication skills
· Good client-interfacing skills
· Expertise in MS Project, Visio, PowerPoint, Excel or other similar tools.
Preferred Skills:
· Process Consulting experience in respective business function
· Closely work with cross functional teams to create operational excellence awareness and influence related functions for its implementation
· Process Analysis and Measurement - Conduct process maturity analysis of the existing processes and performing gap analysis
· Understand the capability of existing tools to support the recommended TO-BE process
· ITIL certification is a plus
· ServiceNow Implementation certification is a plus (as many as possible from the below list)
CIS – Project Portfolio Management
CIS – Vulnerability Response