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Experienced in implementation of ITOM solutions using industry best practices.
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Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
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Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
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Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
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3rd party software integrations with ServiceNow
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Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
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MID Server management experience
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Experience in multiple ServiceNow implementations