Job Description :
Role: ServiceNow Platform Architect
Contract
Location: Dallas, TX
Job Description
• More than 8 years of development, configuration, and integration experience in building solution on ServiceNow platform.
• Total Architecting experience for more than 12-14 years min.
Architect:
• Contribute to internal artifacts and deliverables to ensure they meet solution requirements.
• Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.
• Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
Technical Expertise:
• Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
• Domain separation knowledge in ServiceNow is must.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.
• Assist teams with associated technical and process activities.
Standards & Best Practice:
• Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality.
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
• Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists.
• Provide mentorship to developers and platform engineers on technical design standards and best practices.
• Oversee developers work, and own overall quality and delivery of development.
• Understanding of platform security and integration best practices
• Maintain instance integrity & security based on ServiceNow best practices.
CMDB & CSDM:
• Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
• Understanding of the Identification and Reconciliation engine
• Good knowledge of ServiceNow CMDB and CSDM data model.
• Good knowledge of ServiceNow CMDB CSDM data model.
Scope & Complexity of Environments
• Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
Platform Architect – Advisory:
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)
• Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
Technical knowledge of the following areas :
• Java, HTML, JavaScript, LDAP/Active Directory
• Working knowledge of configuration management tools, methods, and processes.
• Basic knowledge and awareness of various other modules like ITSM, CSM.
• Proven experience as a key technical resource leading the development and delivery of CMDB solutions in ServiceNow environments
• Expert level proficiency in ITOM /CMDB product line
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Sound knowledge in CMDB and it operation management
• Deliver technical workshops on Discovery, CMDB, Service Mapping
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge on identification, classification rule in CMDB
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
• Required Hands on experience with ServiceNow ITOM implementations
• Required Knowledge of ServiceNow CMDB Architecture
• Self-directed, organized, detail-oriented