Position title : ServiceNow Platform Architect
Location : Dallas ( Initial 3 Months Remote and willing to relocate to Dallas as per requirement
Duration : Multi-Year Contract
Rate : $90/Hr. on C2C
VISA : USC Only
Job Description ::
As a ServiceNow Certified Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.
Responsibilities:
Solution Design and Governance:
* Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
* Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
* Establish and enforce governance policies related to the Order Management module, emphasizing data quality, security, and compliance.
Product Catalog and Inventory Management:
* Lead the design and maintenance of the Product Catalog within ServiceNow.
* Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
* Implement data stewardship practices to maintain the integrity of product data.
* Collaborate with stakeholders to enhance the catalog's usability and relevance.
Order Fulfillment Process Optimization:
* Analyze existing order fulfillment processes and identify areas for improvement.
* Optimize workflows, automation, and orchestration to streamline order processing.
* Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.
Technical Leadership:
* Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
* Mentor junior architects and developers, fostering a culture of continuous learning and growth.
* Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
Collaboration and Communication:
* Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
* Communicate complex technical concepts to non-technical stakeholders effectively.
* Participate in project planning, estimation, and execution.
Continuous Improvement:
* Monitor ServiceNow Platform performance, identify bottlenecks, and propose enhancements.
* Drive continuous improvement initiatives related to the Order Management module.
* Participate in ServiceNow community forums and contribute to knowledge sharing.
Qualifications:
ServiceNow Certification:
* Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
* ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.
Industry Experience:
* Minimum 5 years of experience in ServiceNow architecture, design, and implementation.
* Specific experience in Telecom & Media industry processes, especially related to order management.
Technical Skills:
* Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
* Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
* Familiarity with data modeling and relational databases.
* Communication and Leadership:
* Excellent communication skills, both written and verbal.
* Ability to lead and influence technical decisions.
* Strong problem-solving and analytical abilities.
Education:
Bachelor's degree in computer science, Information Systems, or a related field.
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