• Prior experience and understanding on ServiceNow development and integrations for ITSM module.
• Experience with ServiceNow issues analysis and fixing for ITSM modules.
• Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
• Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
• Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
• Work with a solid understanding of Agile project methodologies and ITIL processes