iZeal, Inc. is currently seeking an Mainframe Technical Support for our client's requirement. The salary depends on experience.
Position: Mainframe Technical Support
Location: Baltimore MD (100% remote)
Required Skills:
- Tier 1 technical support role, handling all alerts, monitoring the system.
Needs to have good comm skills and customer support skills and they will be receiving calls from customers. - Needs to have worked in development. Be able to identify and troubleshoot issues.
- Team is split into different shifts. Covered 24/7 365 days.
- The team is mainframe support oriented. But not required. Mostly identify and escalate.
Mainframe support exp is nice to have. Will just need to follow the run book.
Additional Skills:
- Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
- Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead.
- Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
- Responsible to diagnose and troubleshoot complex problems through resolution.
- Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate.
- Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems.
- Initiate and coordinate HealthCheck calls for problem identification and resolution.
Scheduling Tasks:
- Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s).
- Perform job restarts with needed overrides and correct JCL syntax.
Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed. - Update Scheduler Base Calendars to reflect current years processing and Holiday schedule.
- Build AGENT capabilities to communicate scheduling requirements across platforms.
- Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
- Support upgrades and new releases to applications, platforms, and the scheduling product(s)
Educational Qualification: Minimum Bachelor's in Computer Science & Engineering or Equivalent Degree.
Charitha Ch || IT Recruiter iZeal, Inc.
46090 Lake center plaza, Suite#100, Sterling, VA - 20165.