Dear Partner,
Good Morning ,
Greetings from Nukasani group Inc !, We have below urgent long term contract project immediately available for *L2 Operations Support Specialist – Payments, Phoenix, AZ, Hybrid need submissions you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details, immediately. If you are not available, any referrals would be greatly appreciated.
Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you.
Candidate Submission Format - needed from you
Full Legal Name
Personal Cell No ( Not google phone number)
Email Id
Skype Id
Interview Availability
Availability to start, if selected
Current Location
Open to Relocate
Work Authorization
Total Relevant Experience
Education./ Year of graduation
University Name, Location
Last 4 digits of SSN
Country of Birth
Contractor Type
: mm/dd
Home Zip Code
Assigned Job Details
Job Title : L2 Operations Support Specialist – Payments
Location: Phoenix, AZ, Hybrid
Rate : Best competitive rate
Overview:
We are seeking a highly skilled Level 2 Operations Support Specialist to join our Enterprise Payments team. This individual will be responsible for providing advanced technical support for mission-critical payment platforms, with a strong focus on Fiserv’s Enterprise Payments Platform (EPP) / Dovetail, and integrating systems such as SWIFT, MTS, and ACH.
The ideal candidate is a proactive problem-solver with a strong technical foundation in DevOps tools, Node.js, and Mainframe systems, capable of supporting both modern and legacy infrastructure. This role plays a key part in maintaining the integrity, performance, and availability of our payment processing systems.
Key Responsibilities:
- Provide Level 2 support for the Fiserv Enterprise Payments Platform (EPP)/Dovetail and related payment systems.
- Diagnose and resolve complex issues related to payment transactions, message routing, and system integrations (e.g., SWIFT, MTS, ACH).
- Monitor application performance using Datadog, proactively identifying and addressing anomalies and system health concerns.
- Manage and maintain containerized environments via OpenShift and Docker.
- Support and enhance CI/CD pipelines using Jenkins, ensuring efficient and reliable deployment processes.
- Develop and maintain microservices and scripts using Node.js to support integrations and custom solutions within the payments ecosystem.
- Leverage Mainframe expertise to support legacy systems and facilitate seamless integration with modern platforms.
- Utilize Glassbox analytics to monitor user interactions and provide actionable insights for continuous improvement.
- Conduct root cause analysis (RCA) and implement long-term solutions to prevent recurrence of critical incidents.
- Collaborate with cross-functional teams and vendors to resolve escalated issues and maintain high system availability.
- Participate in regular system maintenance, including patching, upgrades, and configuration changes.
- Document processes, troubleshooting steps, and knowledge articles to support knowledge transfer and operational consistency.
- Participate in a 24/7 on-call rotation, ensuring rapid response and resolution for high-priority incidents.
- Ensure all activities adhere to relevant regulatory standards (e.g., ISO20022, SEPA, PCI-DSS) and internal security policies.
Required Qualifications:
- Minimum 3 years of experience in a support or operations role within the payments industry.
- Strong hands-on experience with Fiserv EPP / Dovetail Payments.
- Proficiency in payment protocols including SWIFT, MTS, and ACH.
- Working knowledge of Datadog for monitoring and diagnostics.
- Practical experience with OpenShift and Docker in production environments.
- Expertise in CI/CD pipelines, especially using Jenkins.
- Proficiency in Node.js for service development and scripting.
- Experience supporting Mainframe systems in a hybrid architecture environment.
- Familiarity with Glassbox or similar customer journey analytics tools.
- Strong problem-solving and analytical skills, with a focus on incident resolution and prevention.
- Solid understanding of Linux/Unix, shell scripting, and database querying.
- Effective communication and collaboration skills for interacting with technical and non-technical stakeholders.
Preferred Qualifications:
- Exposure to additional payment protocols and systems.
- Experience with automation tools to streamline support operations.
- Knowledge of ITIL processes related to incident, change, and problem management.
Education:
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent professional experience.
With Gratitude,
Bhavani Recruiting Manager | Nukasani Group
Email:
1001 E Chicago Ave, Unit B 111, Naperville, IL 60540
People, Process, Technology Integrator An E-Verified Company