Ikon Software Services
Farmington, MI
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Job Description :
Location - Detroit - Onsite
Local Candidate Only
Experience - 3+ years
 
 
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
 
Duties
  • Communicate effectively, both orally and in writing, with users, unit staff and Managers
  • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  • Analyze operational problems
  • Investigate alternative solutions and potential risk
  • Initiate corrective action
  • Record and report status
  • Teach and assist other staff and users
  • Project management
  • Server support
  • Telecommunications support
  • Database systems support
  • Enforce security standards
Job Description
 
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
  • Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
  • Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
  • Serve as technical experts providing support to other technicians.
  • Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
  • Administers and implements automated data processing systems and computer application programs.
    • Provide planning, design, and implementation of computer hardware, software, and network components.
    • Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
    • Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
    • Analyze the need for, and develop, document, implement and monitor information technology quality assurance standards.
    • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
    • Maintains records and prepares reports and correspondence related to the work.
     
    • Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
    • Administer network groups, users and rights associations.
    • Monitor and maintain local server back up systems.
    • Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
    • Setup, support, test and troubleshoot print servers.
    • On-site support for installation of Telecommunication hardware.
    • Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
    • Provide for the updating of patches and virus repair.
    • Seek out and attend relevant technical training.
    • Attend special training sessions required by client sites to provide complete IT service.
    • Carry out the directives of Management in support of providing customer service to clients of DTMB.
             

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