| Skill | Required / Desired | Amount | of Experience |
| Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. | Required | 3 | Years |
| Ability to explain technical concepts in simple terms to non-technical users. | Required | 3 | Years |
| A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. | Required | 3 | Years |
| Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. | Required | 3 | Years |
| The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. | Required | 3 | Years |
| Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. | Required | 3 | Years |
| Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). | Required | 3 | Years |