Technical Support Analyst

Richmond, VA Richmond VA 23298

Date : Apr-04-25

Technical Support Analyst

Richmond, VA

Apr-04-25

Work Authorization

US Citizen
GC
H1B
GC EAD, TN EAD, H4 EAD, L2 EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

6 months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

x-Other

Consulting / Contract

Direct Client Requirement

Required Skills :

Network

Preferred Skills :

TCP/IP, DNS, DHCP

Domain :

Work Authorization

US Citizen
GC
GC EAD, TN EAD, H4 EAD, L2 EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

6 months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

x-Other

Consulting / Contract

Direct Client Requirement

Required Skills :

Network

Preferred Skills :

TCP/IP, DNS, DHCP

Domain :

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IT Business Consulting
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Job Description :

Act as a first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
Triage and route advanced second and third tier requests to the appropriate technical personnel.
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

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