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Technical Support Analyst
Richmond, VA
Richmond
VA
23298
Date
: Today (Apr-04-25)
2025-04-04
2025-04-04
Technical Support Analyst
Richmond, VA
Today (Apr-04-25)
Work Authorization
US Citizen
GC
H1B
GC EAD, TN EAD, H4 EAD, L2 EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6 months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
Network
Preferred Skills
:
TCP/IP, DNS, DHCP
Domain
:
Work Authorization
US Citizen
GC
GC EAD, TN EAD, H4 EAD, L2 EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6 months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
Network
Preferred Skills
:
TCP/IP, DNS, DHCP
Domain
:
IT Business Consulting
Waterford, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Act as a first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
Triage and route advanced second and third tier requests to the appropriate technical personnel.
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
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