Telecom Project Manager

Job Description:

• Serve as a key member of the Operations Support team, reporting directly to a Project Manager.
• Conduct thorough impact analysis of product or operations initiatives, ensuring alignment with business objectives.
• Develop comprehensive end-to-end (E2E) process flows using the ADONIS tool.
• Gather and analyze requirements from Product, Operations, and Divisional stakeholders to create detailed System Requirement Documents (SRDs).
• Collaborate with development teams to communicate requirements and contribute to the creation of Solution Design Documents (SDDs).
• Review epics and user stories to ensure they meet business needs.
• Participate in the review of QA test cases, providing insightful feedback to enhance product quality.
• Analyze end-to-end test results and participate in functionality demos to ensure product efficacy.
• Offer valuable input to the End User Content team to aid in content development.
• Assist the training team as needed to facilitate effective knowledge transfer.
• Provide dedicated post-implementation support following each release deployment, ensuring smooth transitions and continuous improvement.

Key Skills and Qualifications:

• Proven experience as a Project Manager or Business Analyst, preferably in the telecommunications sector.
• Strong business analysis skills with the ability to perform detailed impact analysis.
• Proficiency in developing E2E process flows, ideally with experience using the ADONIS tool.
• Familiarity with Orion (CB Systems) is highly advantageous.
• Experience with Bedrock tool for dashboards and communications is desirable.
• Excellent ability to understand and document requirements and create effective system and solution design documents.
• Experience reviewing epics, user stories, QA test cases, and E2E test results.
• Strong communication and stakeholder management skills.
• Ability to work collaboratively with cross-functional teams, including Development, Content, and Training teams.
• Commitment to providing post-implementation support and driving continuous improvement.
  

  We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.